I tried to email Verizon through the wireless website about a problem with my LG POS. I selected my topic from the drop down menu…
Topic: Phones and Accessories
Subtopic: Phone is Not Working [sic creative capitalization]
…and was presented with this:
While there’s little I can tolerate less than bad customer service—perhaps the most valuable business tool there is and the easiest to way to get and maintain customer loyalty—I find the meta-irony of these instructions endlessly amusing.
Thank you, Verizon, the aloof, elusive hipster of wireless communication.
Last month Wired started a new blog, Wired Reread, wherein they look back at ads and articles in old issues. Some, like the beauty above, are pure gold. Ah, MiniDisc. I remember my friend’s older brother had a MiniDisc player. I thought he was so hip to the new technologies.
And there’s the AT&T ad from March of 1995, which includes this prescient copy:
In the future no matter where you are, the nearest phone will be close at hand. Miniature. Wireless. Small enough to wear on your wrist. Yet powerful enough to reach anyone. Anywhere in the world. The strap-on telephone. The company that will bring it to you is AT&T.
Got most of that right. I’m a little uncomfortable with the “strap-on” part, though.
And will we ever be able to thank Motorola enough for loosing us from the shackles of fax stacks? Imagine, you would be swimming in those half-glossy curled sheets right now. The horror.
For all its pros, the enV2’s slicker younger sibling has got plenty of cons. Read on for the good, the bad and the just plain weird.
Please stick to what you’re good at….
I really don’t need to read about cellphone carriers with “spotty service,” customer reps who “can’t tell incoming from outgoing” and don’t “speak English,” and “lame apps” that “don’t stand up” to the “iPhone.”